Troubleshooting Tips for Entry Forms and Online Eligibility

The Entry Forms for the KSHSAA are located under the KSHSAA school login button.
 
Q.
Where and how do I start entering online eligibility?
A.
Click on the link to download instructions: ONLINE ELIGIBILITY INSTRUCTIONS
Q.
When I open Indexes and Forms from the online Entry Forms option, Notepad opens the file and the text is garbled.
A.
Be sure to have the most current version of Adobe Acrobat Reader installed on your computer. After installing if Notepad still trys to open the file, start Adobe Acrobat and open the Indexes and Forms from within the program rather than double clicking the Indexes and Forms from your desktop.
Q.

When I am using the online entry forms, the form displays fine on my computer, but when I print, the text is garbled.

A.
This is most likely a printer driver error. Install the most current driver version for you printer. You may also choose "Print as image" in Acrobat's advanced print dialog box before printing. This will send pixel data to the printer and will print much slower, but should print correctly.
Q.
I cannot type into the forms.
A.
Install the most current version of Adobe Acrobat Reader. You may reach their site by clicking here. Also, be sure the "hand" symbol is selected from within Acrobat's menu
Q.
When I open the Entry Forms, my computer screen turns gray, but no form will show up on the screen.
A.
Upgrade to the most current version of Adobe Acrobat Reader. Macintosh users must use at least Acrobat 5 for the forms to work correctly.
Q.
With online eligibility, when I try to upload my .csv file, I keep getting an invalid number of fields error.
A.
There must be exactly 17 fields. Some of your fields may not have any data entered into them, but the blank data still needs to be uploaded. Follow the steps below to help correct the problem.
Step 1:
Go into your spreadsheet, and insert another row at the very top. Add column headers into that row on all columns including the ones that do not have any data entered into them.
Step 2:
Select all your entries AND the column header row at the very top that you just created.
Step 3:
Copy the data that is selected to another blank worksheet. Save the new worksheet as your .csv file; you may want to give it a name different from your Excel file name.
Step 4:
Working in the .csv file (within Excel), delete the column headings and re-save as .csv file.
 
Step 5:
Click "YES" if you are asked "Do you want to keep the workbook in this format?"
 
Step 6:
Click "OKAY" if the statement says "The selected file does not support workbooks that contain multiple sheets."
 
Step 7:
Follow the upload instructions to upload; leave the .csv file open in Excel when you try to upload.
Q.
When I try to upload my .csv file, I keep getting this error:
Exception java.sql.SQLException: ORA-00933: SQL command not properly ended Recovery Procedure Most likely you have reached this page because your session timed out. Return to the signon screen and sign back on to the system. If you think this may not be the case then you may contact KSHSAA for additional help.
A.
This error is usually caused by having an apostrophe in a name field such as O'Brian. Be sure to go back into your spreadsheet or database and remove all apostrophes from any fields.

Keep checking this page as we will continue to update as more questions come in. If you are still having problems, please contact the KSHSAA office at (785) 273-5329.